More than ever before, we are keenly aware of the health benefits or disease risks brought about by the microorganisms that inhabit the human body. Culture techniques, previously the standard, left up to 50% of bacterial species virtually invisible. Because most of the bacteria of the GI tract are anaerobes, culture-based methods cannot cultivate them which leaves a large blind spot for clinicians when trying to diagnose the source of infection.

Here’s a list of the most commonly asked questions regarding the lab test kit.

Specimens may be shipped Monday through Friday. The lab receives specimens 5 days a week – but they require that the specimen be received within 6 days after collection.

Before shipping, be sure that the Yellow cap vial and the Test Request Form are labeled and completely filled out including payment. Be sure to place the sample vial sealed in the ziplock bag and that the Test Request Form are in the Kit box.

Locate the FedEx Clinical Pak mailer. Fill in your name and address on the shipping label attached to the outside of mailer. Place the kit box into FedEx Clinical Pak. Remove strip to reveal sticky film and press both sides of mailer together to seal the pouch.

Call FedEx to schedule a pick-up. Dial 1-800-238-5355. When the automated greeting begins say “Rep”. When asked if you are shipping a package say “Yes”. A live person will then answer to help schedule your pickup. Let them know you are shipping using a Billable Stamp.

Patients don’t have to pay for postage, test kits include a pre-paid envelope if mailed in the U.S.

However, international customers must pay for shipping unless prior contract exists.

Yes, please follow the packing and shipping instructions provided with the test kit.

No. Please continue taking all medications as directed by your doctor.

Yes, it is ok to ship specimens to the lab on Fridays. The lab receives specimens 6 days a week. They only require that the specimen be received within 6 days after collection.

If you only spilled a small amount, you can still use the vial. Be sure to only fill the vial to the RED fill line. If you spilled a large amount or you feel you need a new vial, please contact our office or call Diagnostic Solutions at 877.485.5336 for a replacement vial.

You should call our office for a Test Requisition Form.